Define Your Legacy
From the get-go, my mission was always to help dealers. And the best way I knew how was to create competition. Competition breeds innovation. It also raises the bar in terms of customer and technical support. And I believe that’s the legacy I leave behind.
Hire for Attitude, Not Skills
High employee turnover continues to be a top concern for car dealers, and a strong economy with low unemployment rates doesn’t help.
5 Tips for Creating a Star Management Team
As a leader, it’s your job to coach and train your managers to be successful while keeping them true to the company’s stated vision and core values. Here are some of the methods to help keep your management team working in unison.
Not My Job
Here’s a tip. If you don’t whether something is allowed, if you don’t know how to do something or if you don’t know the answer to a customer’s questions, go find someone who does know. Your ignorance should never be the customer’s problem, and it won’t kill you to learn something new.
How Mobile Tablets Increase Customer Satisfaction
With training and time, employees will not only adapt to but embrace using mobile tablets. Remember when we switched from typewriters to computers? Employees everywhere resisted, vowing to never give up their IBM Selectrics.
Auto/Mate Announces DMS Integration with Vitu, Helping Dealers Streamline Tax, Title and Registration Processes
Through its integration program, Open/Mate, Auto/Mate customers who use the Vitu platform can now perform processes in real-time – such as pull deal data, generate Virtual Reports of Sale and ultimately, Temp Tags.
Team, Meet Technology. Technology, Meet Team
When you think of the word “team,” you probably think of people. In a business, your team includes your employees and possibly your customers and vendors. You might not think of technology as a team member but, in a way, the tools your team uses to achieve goals become an extension and a part of your team.
