Leadership in Fixed Operations – The 10 Percenters
Name a business, any business. The best leaders in that business clearly define a process for their team. They cement the team to the point that everyone’s actions consistently reflect a cohesive commitment to the process.
What’s Your Store Culture and How’s that Working Out for You?
You will have created the process driven and engaged culture that will create the revenue you dreamed of, knew you were capable of, and you will have created the culture that accomplished just that.
Leadership: Coming to Serve, Not to be Served
Emptying ourselves of selfish motives will enable us to perceive our fellow co-workers in a different light. This inner self-cleansing makes room for virtuous leadership traits such as compassion and concern for the well-being of others.
5 Levels of Leadership
There are many attributes that make up a great leader. Some of the most important traits can be summarized in five levels: title-driven leaders, relationship-driven leaders, performance-driven leaders, mission-driven leaders and the ultimate level is servant leaders.
Client Command Named an Inc. Magazine Best Workplace 2018
Client Command was a standout for employee engagement among thousands of applicants, nationwide.
Why Should The Customer Come Back to You?
Be the dealership that stands above the rest when it comes to treating customers right; they’ll reward you with their loyalty and their future sales.
Turning in the Right Direction
Sometimes, to make a difference and turn things around, a leader must throw out the old playbook and write a new one.
That is exactly what General Sales Manager Les Nunez did two years ago when he arrived at Lou Bachrodt Mazda, located in Coconut Creek, Florida. Fast forward to today, and those changes are showing up on the bottom line.
Podcast: Revisiting Your CRM Processes
Mark Vickery of VinSolutions on revisiting your CRM process to increase your dealership’s profitability.
Wrongful Termination: Protect Yourself Before There’s an Issue
An effective termination initiative educates, reinforces and demonstrates your company’s commitment to maintaining a productive workplace.
You Can Handle the Truth: Preparing Your Fixed Ops Team for Growth and Success
What if all of your advisors sold an additional half-hour to an hour per ticket while increasing customer retention? How would this impact your shop’s ability to perform repairs and service in “a reasonable amount of time,” as many manufacturers’ surveys suggest?
Who’s Responsible for Customer Retention at Your Dealership?
Leaving it up to the factory to develop one for you or hoping that management by committee will work is the least effective way to grow your business.
How Often Should You Train?
Consistent training means adding hours to an already long work week. A well-trained team will benefit the entire dealership.
