See how dealers are unlocking the power of true performance, personalization and integration with customer experience solutions.
From a consumer standpoint, the digital-retail landscape gives dealers an opportunity to make the car-buying process a lot friendlier for them. For consumers who are introverted, intimidated by the dealership process or don’t have time for it, we put that power back in their hands.
Text is now the preferred method of communications for U.S. adults. It has a 99% open rate compared to email’s 20% (at best), making it a far more effective form of communication. However, most dealerships’ websites still have countless clever — and annoying — ways to attempt to get a consumer to fill out a lead form.
Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, recently announced a more comprehensive partnership with PBS Systems.
Auto/Mate Integrates with Xtime’s Inspect, Offering Digital Tools for Higher Customer Retention, Loyalty
Leveraging its existing integration with Xtime Schedule, Auto/Mate dealers will now be able to import repair orders (ROs) into Inspect, and have access to real-time parts availability, parts on-hand, including bin and source location, descriptions and more.
While integrated with Dealer-FX’s ONE Platform, inspection data is collected and added to Dealer-FX’s Advisor Check-in and Technician Inspection applications.
The integration is part of the broader strategy by Manheim to help dealers take full advantage of new digital technologies to more efficiently run their businesses.
Kelley Blue Book helps streamline the vehicle trade-in and purchase process from online to in-showroom with information and services to promote confidence among all parties involved.
George Clark Joins WebBuy as Senior Vice President of Nation’s First Integrated Digital Retailing Application
George Clark, an accomplished sales, marketing and development professional with over 25 years experience, has been named senior vice president of WebBuy, the first, fully integrated, car-buying app that sells dealers’ inventory from their own websites.
The new integration gives service department phone handlers an unprecedented advantage in customer service and booking performance.
Auto/Mate Announces DMS Integration with Vitu, Helping Dealers Streamline Tax, Title and Registration Processes
Through its integration program, Open/Mate, Auto/Mate customers who use the Vitu platform can now perform processes in real-time – such as pull deal data, generate Virtual Reports of Sale and ultimately, Temp Tags.
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