How to Maximize Your Dealership’s ROI
Some of you will take the approach of “saving your way into profitability” by vowing not to increase your expenses, but you remain willing to make investments every day of your business life. Let’s consider some examples.
How to Put the 80/20 Rule to Work for You
For most of you, a net profit at 20 percent of gross profit in your service department and 30 percent in your parts department will make this your best year ever in fixed operations.
Podcast: Improving Your F&I Processes
Jason Barrie joins us to discuss how dealerships can improve their F&I processes.
Dominion Eliminates DMS Friction Points with Complete Suite of Fixed Ops Tools
The MPI application reduces the time it takes service technicians to complete inspections and reduces human error by adding touch-screen functionality and automation to the process.
Are You Making What You Should in Fixed Ops? Part 1
This is Part 1 of a two-part series discussing the importance of having a profit improvement plan that identifies opportunities for improving your service and parts retail operations.
Employee Retention Impacts Owner Retention
Something exciting is about to happen to your employee retention, which will result in ongoing owner retention.
Auto/Mate Integrates with Quik Video, Helping Dealers Improve Service Customer Retention and Satisfaction
Quik Video makes it easy for service technicians, advisors and managers to create and send videos via text and email to customers.
Employee Retention Impacts Owner Retention
In many of my workshops, I ask the dealers and general managers attending the following question: “What do you do with a salesperson who sells an average of five units a month?” I’m guessing you know the answer to that question yourself — it probably sounds something like: “You’re out the door,” or “I don’t tolerate anyone selling just five cars a month!” Right?
Resources for Becoming a Better Leader
A recent study found that the average American read four books in the past year, with 27 percent reporting that they hadn’t read any books. As Mark Twain famously said, ‘The man who does not read has no advantage over the man who cannot read.
Are You Making a Common CRM Process Mistake?
Every dealership is different, so every process should be different, but there are a couple of common mistakes we often see dealers make that are worth keeping in mind
as you develop your processes.
10 Secrets of Great Leaders
The best become the best because they are always seeking ways to become better. It surprises me that average people are usually content with who they are and what they are doing while the above-average performers are always seeking to grow and improve.
Stop the Turnover: A Frank Look at Why Your Service Advisors are Leaving
If we focus on the needs of our people, they’ll be more satisfied with their current career instead of looking to the next one. That will reduce our employee turnover and create more consistency with our customers, which is a key component to keeping your guests coming back.
