The True Cost of Turnover and How Dealerships Can Fuel Retention
Investing in ongoing training and hiring the right people for the right roles will decrease turnover and positively impact the dealership for current employees, potential employees and, most importantly, customers.
Are You Making What You Should in Fixed Ops? Part 2
Implementing changes and the training process dealerships need to provide your fixed operations team with the skills they need to accomplish their goals.
The Evolution of Fixed Ops Roles: How to Attract Top Talent
When most people think about a career as an auto technician, they might envision having a wrench in hand, rotating tires, changing oil and other perceived greasy tasks. While this might have been the case until a decade or so ago, fixed ops careers have evolved significantly.
Diversity and Inclusion: Building a Diverse Team for Today’s Marketplace
The auto sales industry has long struggled with the issue of diversity. While many dealerships have taken steps to be more inclusive in hiring and training, it can be an intimidating world to step into for women, minorities and others not classically included in the “average” dealership setting.
Is Your Dealership Facing a Shortage of Service Technicians? Time to Rethink Your People Strategy
The shortage of dealership service technicians is likely to continue throughout the coming years and, without quality technicians in place, your dealership risks losing business to the competition.
Podcast: Risk Factors for Workplace Harassment, Part 2
Compli’s Kynzie Sims returns to finish our discussion about risk factors for workplace harassment at dealerships and how to avoid them. (Part 2 of 2)
Podcast: Risk Factors for Workplace Harassment, Part 1
Compli’s Kynzie Sims speaks with us about risk factors for workplace harassment at dealerships and how to avoid them (Part 1 of 2).
Service Writer vs. Professional Service Advisor: Which Do You Have on Your Staff?
We might assume our top performers simply have sparkling personalities, but many shy, quiet advisors work very successfully in this field. So, what’s the difference between the standouts and the underachievers?
Seven Workplace Moments That Really, REALLY Suck (and How to Make Them Suck Less)
Firings, probation periods, and rejections all suck, and they all come with the territory of office life. Unless you’re very lucky, you’ll likely face an uncomfortable job moment or two at some point in your career. But fear not; survival is guaranteed. In his new book, venture capitalist, college president, speaker, and author Richard Moran describes hair-raising work scenarios nobody ever wants to experience—and offers insights to make them less awful.
Stop the Turnover: A Frank Look at Why Your Service Advisors are Leaving
If we focus on the needs of our people, they’ll be more satisfied with their current career instead of looking to the next one. That will reduce our employee turnover and create more consistency with our customers, which is a key component to keeping your guests coming back.
What Dealerships Can Do to Overcome the Technician Supply Gap
It needs to be apparent for any new technician that there’s a clear career path and their employer is willing to invest time and money in their development.
