greeting Archives - AutoSuccessOnline
Pushing the Fixed Ops Needle Forward

It’s critical to get out of your office and truly manage what’s going on in your shop. Here are a few tips on how to make this happen.

‘Welcome!’ Never Underestimate the Importance of a Professional Greeting

Nothing sets the tone for an exceptional service experience more than a warm welcome. When we start off by making clients feel like a welcome guest, they will be more open and receptive throughout the entire interaction.

Let’s Put the ‘Service’ Back in Service Department

When a customer drives into the service lane, which of the following thoughts pop into your head: “How can I help this person?” or “How can I upsell this person?” If it’s the latter, it’s time to go back to the basics.

Gone in 60 Seconds

We recommend that you develop a professional greeting for your stores. Train, role-play and have someone mystery shop to make sure your team follows through. After all, training for customer retention is a lot more cost effective than new customer acquisition.