F&I Solutions: Think Through the Sales Process to Ensure Customer Satisfaction
The finance team needs to get out of their offices and involved in putting car deals together whenever possible — and the best will do so. They earned their role as a finance director/ producer because they are the best closers in the store.
Looking to Improve Your F&I Department? Rethink Your People Strategy
To remain competitive in today’s retail automotive space, each step of the car-buying process must be a positive experience for customers. From salespeople to F&I employees, your team must prioritize customer satisfaction.
Zurich Now Available on Darwin Automotive
Auto dealerships use the Darwin technology platform to deliver a personalized effective customer experience and to electronically rate, contract and remit F&I contracts.
Darwin Automotive Incorporates Military Lending Act Smart Disqualify Technology Into F&I Platform
The Military Lending Act was designed to protect active duty service members and their dependents in credit transactions and includes certain disclosures, arbitration provisions and a 36 percent interest rate cap on a finance agreement combined with ancillary and credit products.
Dealertrack Unveils the 2018 Compliance Guide
The Compliance Guide is designed to highlight what is ahead for dealers in 2018 and provide tips for managing compliance with confidence, geared towards establishing a culture of compliance, enhancing data security and maintaining customer transparency.
The No. 1 Reason Why Dealerships Fail to Maximize F&I Profits
Customers already spend hours researching vehicles online. Online checkout allows buyers to walk through the buying process online, including choosing accessories, estimating their trade-in value and reviewing F&I upgrades. All this is done in the comfort of their own home, at their own pace.
Podcast: Increasing the Visibility and Status of F&I
Darwin Automotive’s Phil Battista talks about increasing the visibility and status of your F&I Department.
Using the Deming Wheel to Drive CPI and Used Car Profits
When I helped develop workflow models for Hewlett-Packard systems years ago, we applied the Deming Wheel to our efforts. I submit that you should consider applying it to your dealership operations as well. What this device describes and encourages is fundamental to any continuous process improvement (CPI) effort to make your dealership more profitable. Precisely
Darwin Automotive Revolutionizes Auto Dealer, Consumer Digital Retailing; Releases “Darwin Online”
The auto industry’s only patented digital retailing application, “Darwin Online” enables dealerships worldwide to process online transactions with a fully functional F&I department open 24-hours a day, 365-days a year, while protecting dealership profitability and providing accuracy and transparency to the online consumer.
One Area That Affects F&I Satisfaction? Inventory
It stands to reason that the faster a salesperson can locate the vehicle for a test drive, the better for every department across the dealership.
Reinsurance and F&I: Are You Making the Most of Your Opportunities?
You must maximize the earnings available that start in your F&I office by dictating the type of sales that occur. Everyone looks at the per copy, but what about the results for your other departments?
Dissecting Your Dealership to Mine the Best Data and Profits
With the right tools, data mining can be used to find more customers in ‘deeper corners’ of your database than you may have known. Why mine only one area when so many others also offer great opportunities?
