employees Archives - Page 2 of 2 - AutoSuccessOnline
Looking to Improve Your F&I Department? Rethink Your People Strategy

To remain competitive in today’s retail automotive space, each step of the car-buying process must be a positive experience for customers. From salespeople to F&I employees, your team must prioritize customer satisfaction.

Four Things You Need to Know Before Starting a Mentoring Program at Your Dealership

You see it at the dealership all the time. That new salesperson far exceeds everyone else’s numbers at the store during the first month. Then, the sales start to slip. By the fourth month, the person gets fired for not meeting his or her numbers.

The ROI of a Proactive Dealership Culture

There’s a hard dealership truth those of us in this business confront every day: Staff turnover is incredibly high. According to Cox Automotive’s Dealership Staffing Study, the average annual turnover at a dealership is 40 percent, with an astounding 67 percent turnover rate for salespeople. Most dealers know turnover affects their business, but many dealers think there’s nothing they can do about it.

Podcast: Getting Buy-In with New Software

Shane Born of ProMax speaks with us about the correct steps to take when adding or changing software or processes in your dealership. promaxunlimited.com

Shane Born
How the Right Employees Can Improve Your Online Brand

The average car buyer in 2004 visited five dealerships before making a purchase. By 2014, buyers visited only 1.6 dealerships. This change happened largely because buyers started completing their research online before setting foot in a dealership.

Your Frontline Employees Are Your Brand: Do You Have the Right Ones?

Poor hiring practices cost the automotive industry billions of dollars annually. According to the U.S. Department of Labor, the price of a bad hire is at least 30 percent of the employee’s first-year earnings

Does Your Dealership Have the Right Payroll Provider to Reach Your 2018 Goals?

When it comes to talent management, dealers have two main objectives: increase employee productivity and decrease expenditures. An integrated payroll and talent management platform can help you accomplish both by helping your business run more efficiently and cutting down on costs — including automating tax record-keeping and filing and reducing payroll fees.

The Business Case for Gratitude

This year, I’m upping my “thank you” game, and I challenge you to the same in your dealership — for the benefit of your employees, your customers and yourself.

Sustainable Excellence in the Customer Experience: Start with Your Employees

What keeps a business going strong, year after year, for close to 65 years straight? At Ricart Automotive Group, the answer is uncomplicated: an unwavering focus on the customer from Day One.

Podcast: Staffing Your Dealership’s Bodyshop

Rob Dunn of the Masters School of Autobody Repair joins us to discuss the staffing of your dealership’s bodyshop — how to find the right level of employment, and how to make the most of their productivity.

Debunking the Biggest Myths of Hiring: Four Faulty Beliefs That Could Be Hindering Your Company’s Selection Process

Having trouble finding good help? Hiring expert Scott Wintrip says the shortage of skilled workers isn’t to blame. Instead, you may be buying into the many hiring myths circulating in the business world today. Here, he shares four common hiring misconceptions and offers tips to help you hire good talent more quickly and more accurately.

Podcast: Getting Employees to Reach Their Potential

James Ochner, GM of I-10 Toyota, talks with us about getting dealership employees to live up to their full potential.