Customer Effort Score: What’s Yours?
When customers have to jump through hoops to do business with a company, customer effort rises and loyalty plummets.
Dealers Turn Detail Departments Into Revenue Sources
Lean production techniques organize equipment, personnel and materials to enhance sales, productivity and quality while minimizing waste.
Treat Your Strengths As A Weakness
Instead of using your strengths as a crutch, limping into the kingdom of “Just Enough,” what if you used it instead to vault into newer, higher realms of possibilities?
You Are In Charge of Your Career
There are numerous ways to learn sales skills. Some dealerships have extremely in-depth training and mentoring programs to develop their people. Others just toss salespeople to the wolves and see who survives.
Podcast: Leadership and Success
We’ve returned to some of our past guests to ask how they, personally, define success.
If You Don’t Give 100 Percent, Why Bother?
A salesperson’s approach to work defines how they are regarded by colleagues and, more important, by customers. It defines who they are at work, and it impacts their ability to succeed. If you aren’t prepared to give 100 percent, why bother?
