development Archives - Page 2 of 3 - AutoSuccessOnline
Onboarding the Right Employees for Handling the Phone in 90 Days

Setting a foundation isn’t an overnight process. ‘Hitting the ground running’ does nothing but set you and your new hire up for a train wreck. It takes new hires eight months to reach their full potential. Put the time in and do it right. A one-week onboarding process isn’t sufficient for new hires; learning takes time.

Today’s Dealership Differentiator: Personalized Development

When people learn, they need feedback that tells them whether or not they are doing the right thing. Mastery requires feedback; so, the more you can provide feedback, the better your coaching and development efforts will be.

Invest Your Training Budget Wisely

Let’s face it: With profit margins on new and used car sales diminishing every year, it’s fair to say that your service department is a big part of your profitability and critical to your customer retention.

You Are In Charge of Your Career

There are numerous ways to learn sales skills. Some dealerships have extremely in-depth training and mentoring programs to develop their people. Others just toss salespeople to the wolves and see who survives.

Podcast: The 80/20 Rule of Sales Training

Bill Wittenmyer of ELEAD1ONE on the benefits of the “80/20” Rule of selling, and why going for the close can be a mistake. elead-crm.com

Bill Wittenmyer Podcast Featured image
Ways Your Dealership’s F&I Employees Can Drive Customer Satisfaction

The F&I department is critical to the overall success of your dealership. As consumers increasingly walk into dealerships armed with more information than ever before, this leaves dealership sales teams much less room for negotiation, and results in smaller profit margins.

Home Run Sales? Cover Your “Bases”

It’s the start of a new year, with the promise of a stable auto sales market in 2018, according to recent NADA forecasts. But the one constant in our industry is change. We live in a volatile world, and a competitive one at that, arguably more competitive than it’s ever been.

Podcast: Fixed Ops and the Consumer

Don Shaffer of Motorcars Toyota speaks with us about fixed operations, its role in the overall dealership operation and ways to better serve customers.

Don Shaffer Podcast
Podcast: Training Techs to Reduce Turnover

Tom Palermo, vice president and general manager for Preferred Automotive Specialists, discusses training your techs to reduce turnover.

Podcast: Teaching and Learning in Leadership

Bill Wittenmyer of ELEAD1ONE speaks with us about the role of teaching and learning in leadership.

Leadership Legacies: Why Great Leaders Mentor Instead of Manage

Put yourself in your team’s position for a second. Think about everyone you’ve worked for with the word “manager” or “director” in their title. Now think about those who have had the most significant impact on your professional and personal life.

Podcast: Getting Out of Your Own Way

Master Trainer Duane Marino of Duane Marino Automotive Solutions shares ways to get out of your own way when selling vehicles.

Duane Marino Podcast Image