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Owner Retention Programs: The Good, the Bad and the Ugly
The premise behind ORPs is to stay in touch with sold customers, bring them back in for service and continue...
The premise behind ORPs is to stay in touch with sold customers, bring them back in for service and continue...
Loyal customers tend to prioritize great customer service over price and scoring the best deal. So, it pays to put...
Now is the time to evaluate your fixed operations marketing plan for 2020. Remember to give all of your customers...
Leveraging its existing integration with Xtime Schedule, Auto/Mate dealers will now be able to import repair orders (ROs) into Inspect,...
Radiant Ride, specialists in professional cosmetic restoration services and customer retention, announced recently its SMART cosmetic service agreement program to...
Only by giving your existing customers the attention they deserve and want will your service sales and RO counts provide...
Once a dealer recognizes the Connection plague affecting his/her rooftop and takes action upon it, customer retention heightens, CSI scores...
It’s time for you to get committed and start holding everyone accountable for their individual performance to get on track...
You might not make a profit on the services, but the convenience and goodwill they generate for your customers and...
Active management should also include “RO reviews” where managers review specific situations and coach on missed opportunities to uncover any...
