3 Steps for Dealers to Create a More Customer-Focused Strategy
As inventory continues to challenge dealers and interest rates begin to rise, dealers are beginning to look for opportunities to continue turning customers.
Jeff Wyler Automotive Family Introduces WylerComplete
WylerComplete allows customers to go through the entire car buying process online in less than 15 minutes.
Executive Spotlight: SoundFox’s Ryan Powers
The VP of Marketing and Business Solutions discusses how to create a great guest experience.
Want More Zeros? Deliver More Zeros
The high cost of customer acquisition alone should make everyone stop and evaluate their existing people processes and structures.
Vehicle Acquisition: How to Fill Your Lot and Keep It Full
Like many surprise success stories, COVID-19 provided dealers with record-breaking results despite low and scarce new inventory. So how can dealerships stay competitive and reach record profits?
Digital Air Strike Reveals Customer Experience Study at NADA
The longest-running and most extensive study of auto consumers shows new trends in vehicle pre-orders, purchasing/servicing, financing and more.
InteractiveTel Launches TotalCX Customer Experience Platform
The TotalCX end-to-end sales and service intelligence engine works with any on-premises or cloud-based phone system.
Podcast: AI and the Customer Experience
Justin Kramer discusses how to use artificial intelligence to change the customer experience.
2 Questions to Ask Yourself Before Starting Self-Service
Customers are creatures of habit, and the goal of any self-service solution is to become part of their routine.
The Future of the Internet and Why It Matters to Dealers
Where is the internet going in the next three, five and 10 years — and is your dealership ready?
Scientific Data Quickly Becoming the ‘Last Mile’ for Automotive
Today, each of the primary areas of the industry has access to the most powerful analytics platforms ever created to make educated, tactical and profitable decisions — all for the benefit of the customer.
The Path of Least Resistance — Bet on It
The consumer will reward us for removing friction from their car-buying experience.
