5 Strategies for a Successful Business
Dealerships looking to grow and thrive need to connect with customers not just for their next vehicle or repair, but also to become the business they, their family and friends see as the one they trust above all others.
How to Interview Salespeople
Dealers are struggling to fill sales positions, according to the NADA 2018 Dealership Workforce Study. Total sales consultant turnover is at 80 percent, and hiring efficiency is 46 percent, which means dealers need two new hires to find the right sales consultant. Additionally, 42 percent of sales consultant terminations happen within the first 90 days.
Onboarding: Does Your Program Cover the 5 C’s?
Every one of the five Cs is essential to making an employee feel welcomed, comfortable and valued, and productive at their new job.
3 Reasons Why You Can Hire the Right Salespeople
Sales is an occupation that, in general, has a higher turnover than most other occupations. This is largely due to the tough learning curve and competitive nature of selling. Not surprisingly, the industry with one of the fastest turnarounds is automotive sales.
Onboarding as a Shared Responsibility: the Roles of HR, Management and the Executive Suite
Successful onboarding programs and processes are a partnership between HR, new employees, managers or supervisors, and organizational leaders.
Do Your F&I Practices Make You Vulnerable to Profit Leaks
The Merriam-Webster Dictionary defines “vulnerable” as “open to attack or damage.” Synonyms for the word include exposed and liable. All would apply if you’re not implementing best practices in F&I.
Phone Skills Certification: Start Today and Create a Culture of Continuous Improvement Amongst Your Team
You can’t fix your phones without fixing performance gaps among those handling your calls.
What’s Your Store Culture and How’s That Working Out for You?
Have you created a process-driven and engaged culture that creates the revenue you’ve dreamed of and knew you were capable of?
What’s Your Store Culture and How’s that Working Out for You?
You will have created the process driven and engaged culture that will create the revenue you dreamed of, knew you were capable of, and you will have created the culture that accomplished just that.
Thinking Bigger: Principles That Helped Facebook Succeed
I just returned from speaking at Facebook’s annual Auto Summit in Austin, TX, and it is amazing how much they have grown over the last 10 years. I was reminded of the first time I visited their old offices in 2011.
Why Should The Customer Come Back to You?
Be the dealership that stands above the rest when it comes to treating customers right; they’ll reward you with their loyalty and their future sales.
Turning in the Right Direction
Sometimes, to make a difference and turn things around, a leader must throw out the old playbook and write a new one.
That is exactly what General Sales Manager Les Nunez did two years ago when he arrived at Lou Bachrodt Mazda, located in Coconut Creek, Florida. Fast forward to today, and those changes are showing up on the bottom line.
