Centering Pendulums and Establishing Industry Norms
There are two key factors for the imbalance, factors the industry has an obligation to address.
SafePoint Dealer Inventory & Customer Retention Platform Boosts Sales & CSI
SafePoint combines the most desired GPS data analytics with state-of-the-art alerts and notifications to take dealership vehicle security, inventory management and customer retention to new levels.
Better Loaner Fleet Management with Connected Car Technology
Connected cars provide a great deal of data for dealers. How that data can be translated into a value-added experience for the dealership and the customer is important to understand.
MAX Digital Launches Collaborative Trade-In Process Tool
MAX Digital, the dealer-first digital retail software provider for the automotive industry, has launched MAX My Trade, a guided experience that improves the trade-in process for dealership teams and customers.
It’s Time to Get Serious About Service
How does your net profit look so far this year? Are you making all of the money you deserve? If you answered “yes” then I congratulate you for a job well done. However, if you answered “no” then I must ask you: What are you going to do about it?
Service Departments Lagging in Communication with Vehicle Owners, J.D. Power Finds
Porsche is highest-ranked luxury brand for first time; Buick ranks highest among mass market brands.
Business Development Centers Can Maximize Service Appointments
Properly trained BDC personnel can provide a multitude of services that will increase owner retention and CSI while enabling your advisors to become more productive thereby increasing sales and shop productivity.
6 Triggers That Signal It’s Time for Employee Training
It’s true that training takes time, effort and money. But when you consider the fact that it affects your employees’ performance — which directly impacts their job satisfaction and in turn your customers’ experience — the results of quality training are priceless.
How to Avoid Survey Backfire
Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. Ppositive and productive word tracks can make a great impact on survey scores.
Profit Centers: 3 Reasons to Open a Carwash
Do you need three great reasons to open a for-profit carwash at your dealership? Be sure to watch this video on the benefits a carwash can bring to your business. This video is presented by National Carwash Solutions.
Performance-Based Service Pay Plans
Train them on how to sell, and them compensate them based on their efforts. Remember, if a good salesperson wants a pay raise he simply looks in the mirror and asks for one.
Innovative AI Solution for Service Centers Serious About Customer Service
Service Setter’s Cari Connect takes the wheel for service phone handlers who are tired of being Owned By The Phone and struggling with low CSI scores.
