Service Satisfaction Improves but Appointment Wait Times Continue to Grow, J.D. Power Finds
According to the study, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments.
Customer Satisfaction – the Carwash Contribution
Knowing the value of a clean vehicle in shaping customer impressions, what’s the best way to deliver a level of cleanliness that ticks your customers’ boxes?
The Carwash’s Role in Service Department CSI Scores
Carwash quality plays a significant role in achieving good scores for the service department.
