Are You Letting Revenue Slip Through Your Service Department?
For every sales piece you create to drive new car sales, you should think about how this could also drive revenue for the other departments.
Your Guide to Customer Loyalty Starts with Your Digital Strategy
To stay in sync with your customer base and maximize your exposure, you need to move more of your business presence and marketing online.
Training a New Business Development Representative
It’s important to continue ongoing training. A good BDC trainer will make sure they are constantly updating their training materials with new items and technology.
F&I Solutions Section: Play the Long Game With Your CRM
Look at your own CRM. You need it optimized for the long game. Do you have the right people following up to get the co-signer on a loan? Is someone locating a vehicle you don’t have on the lot?
Podcast: Revisiting Your CRM Processes
Mark Vickery of VinSolutions on revisiting your CRM process to increase your dealership’s profitability.
Close the Loop of Missed Calls to Win in Today’s Mobile World
Don’t let an underperforming phone system cost you money. By learning how a robust communication platform can help you close the loop on missed calls, you can win in today’s mobile world.
Podcast: Using Your CRM to Communicate with Customers
Bobby Gaudreau of Dominion Dealer Solutions on using your CRM as a communications tool in today’s ever-changing environment.
A New Service CRM: Mobile Lane and Shop Platform Streamlines Customer Experience
Implementing new technology and changing processes are massive undertakings. See how one dealership ensured the correct decision was made the first time.
The ROI of a Proactive Dealership Culture
There’s a hard dealership truth those of us in this business confront every day: Staff turnover is incredibly high. According to Cox Automotive’s Dealership Staffing Study, the average annual turnover at a dealership is 40 percent, with an astounding 67 percent turnover rate for salespeople. Most dealers know turnover affects their business, but many dealers think there’s nothing they can do about it.
Are You Making a Common CRM Process Mistake?
Every dealership is different, so every process should be different, but there are a couple of common mistakes we often see dealers make that are worth keeping in mind
as you develop your processes.
The Automotive Paradigm Shift: Is It Time For Science To Take The Wheel?
Never underestimate the power of knowing what you’re losing. Think about it this way: It’s a lot like choosing to watch a movie in black and white when you have the option to watch it in 3D HD, multidimensional color. Which would you choose when it comes to the way you view your CRM data?
ELEAD1ONE Introduces DealBuilder Digital Retailing Solution for Auto Dealers
DealBuilder Showroom enables salespeople to be fully mobile while guiding customers through the car-buying process. Salespeople can interact with customers and progress through each step whether they are out on the lot, at home or running errands.
