Podcast: Meeting Customers’ Expectations in a Digital Era
Lori Wittman, senior vice president of dealer software solutions for Cox Automotive, joins us to discuss how dealerships can meet rising customer expectations in a digital era.
VinSolutions Invests in Connect Automotive Intelligence to Ensure Dealers Know Their Customers
VinSolutions is currently piloting the product, which includes three new artificial intelligence-enabled tools for Connect CRM: Engagement Strength, Sentiment Analysis and Buying Signals.
How to Hold Successful Meetings with Your Staff
These best practices should help you instantly elevate your game and help keep your employees interested — and dare I say — excited, for your next meeting.
The Importance of Training Your Dealership Staff
Dealers receive little to no training even as compliance becomes more prominent for dealerships. Instead, the focus is on improving profit margins.
Your Departments Must Work Together Toward a Common Goal
Let’s look at some ways your dealership can fix dysfunction between departments and keep your three-legged stool standing.
Multitasking is Impossible, So Let’s Prioritize
Neurological research shows that the human brain is biologically incapable of processing attention-rich inputs simultaneously. Also known as multitasking, there is a four-step process each time the brain engages in a different task.
DealActivator Is Officially Built into Dominion’s Vision CRM
The program combines ease-of-use functionality with user-tailored dashboards, giving dealers a bird’s-eye view of dealership activity.
The True Cost of Turnover and How Dealerships Can Fuel Retention
Investing in ongoing training and hiring the right people for the right roles will decrease turnover and positively impact the dealership for current employees, potential employees and, most importantly, customers.
CDK Global to Acquire ELEAD1ONE
ELEAD1ONE’s automotive retail front office applications and integrated customer service platform to complement the diversified product and service portfolio of CDK.
Band of Brothers: Alfa Romeo Fiat of Fort Worth Car Sales Up 2,000% YOY
When the owners of Alfa Romeo Fiat Fort Worth in Texas purchased the franchise in July 2017, just 12 vehicles were sold in the month prior to the close. That’s new and used sales, combined.
dealerTEL Helps Dealerships Track Call Success at Most Crucial Point — After the Phone is Answered In-House
Dealers will be able to track not only where a call came in from, but also any and all interactions that happen once the call has been answered within the building.
Three Ways Data Can Help Your Dealership Beat the Competition
When your dealership masters and utilizes the information accessible to you — whether in terms of industry knowledge, technology updates or lead details — you go far beyond enhancing your own knowledge; you can map better strategies, provide a better customer experience and reach more shoppers.
