chat Archives - AutoSuccessOnline
DriveCentric Launches DirectChat Tool

Dealerships can now chat with their customers from their dealer website.

Measuring Vanity Metrics Vs. Actionable Metrics

Measuring your dealership’s website traffic is a key factor in determining which digital marketing channels are profitable and which are not. With all of the various marketing options out there for your business, are you really sure that your dealership is measuring what truly matters most?

Bringing Your Service Department Into the Modern Age

Many service departments are still operating in the same manner that they were 10 years ago. Repair orders are being manually input into a dealership’s DMS, which, many times, isn’t connected to the dealership’s CRM.

ActivEngage Partners with Parts and Accessories Data Provider Auto Parts Kit

With seamless access to Auto Parts Kit’s robust API integrated within the ActivEngage chat software, ActivEngage chat specialists can now display pricing, images and related parts to customers within chat conversations.

Trusting the Machine

Eric Brown of LotLinx on how AI and machine learning can allow dealers to add the human touch to sales.

Car Dealers, Are We Stuck in the 90s? Live Chat at the Dealership 20 Years Later

It was the late 1990s, and the Internet was barely beginning to touch the automotive industry. We were in the midst of setting up our Website and a single computer to work the leads we would receive. I remember receiving some Internet leads via fax machine. We were all just starting to put it together.

Are We Entering a Chatbot Revolution?

The Internet is both a fantastic and frightening place. Information and choice overload dominate our hyper-connected lives, and most times we need a little help in navigating the online world from actual people. Live chat has quickly saturated the market and is no longer a commodity — it’s a necessity. Live chat evolved quickly in

Podcast: Metrics for High-Performing Websites

Outsell’s Amanda Meuwissen joins us to discuss the metrics that separate high-performing Websites from ineffective online efforts.

Amanda Meuwissen Featured
Podcast: Moving Customers from Online to In-store

Scott Pechstein of Autoweb (formerly Autobytel) on moving customers from online to in-store.

The Hitchhiker’s Guide to the Role of Chat

Huzzah! We’ve finally entered a time where car dealers no longer see digital communication as a hot commodity, but a necessity. Unfortunately, it coincides with a boom in communications technology and a surge in chat vendors trying to sell dealers “shiny new things.”

With so many options, how do you discern what features work and which ones are just smoke and mirrors? How do you protect your customers from terrible online service? How do you make sure your chat investment makes you money?

Don’t Panic. This five-step guide has all the information you need to find the most effective chat solution in today’s landscape.

How to Preserve Dealer Revenue in a Sales Downturn With Live Chat

Have you ever heard the aphorism, “a rising tide lifts all boats”? John F. Kennedy was surely right when he spoke about the economy; when there’s market growth, even the average dealer profits. Unfortunately, sales are beginning to slow in the auto industry, and we have low tides on the horizon.

Promises, Phone Processes and People

There is a reason great and rapidly growing brands like Subaru have laser focus on their customers’ phone experience, as well as email, chat and text. Subaru advertises “Live. Love.” and “The Love Promise,” and so they deliver their love for their customers at every touchpoint.