CallRevu Acquires CallSource’s Automotive Division
The acquisition will advance new and innovative features like more integrations with CRM and Telephony providers, and richer insights and alerts to optimize marketing effectiveness and deal closure.
CallSource, AutoID Partner with Proactive Dealer Solutions
The agreement will give them the ability to integrate PDS’s AI-powered application program interface for its speech recognition, voice biometrics and predictive modeling.
Key Areas Identified to Improve Customer Phone Experience
Study shows the average answer rate in dealerships is 95%, with only 83% of shoppers being connected to a live person.