Things to Consider When Selecting a Business Intelligence Solution
The first step in vendor selection is to decide upon a solution methodology: traditional or modern BI.
Business Intelligence 101
Given the importance of being a data-driven organization in today’s economy, it’s imperative to understand what “Business Intelligence” actually encompasses and how it can help with providing strategic and tactical advantages for improving business performance and results.
Dealer Panel: What Do Your Customers Say They Appreciate About Your Business?
Our Dealer Panel gives voice to dealers, GMs and sales professionals to share their experiences — sales techniques, new technology and ways to motivate staff — giving our readers the benefit of learning from their peers.
5 Parts of an Outsourced Service BDC Difficult to Replicate In-Dealership
Service calls are your livelihood. You can’t afford to miss your calls. Quit feeding your competitors and the independent shops with your missed calls.
How to Turn Rings Into ‘Cha-Chings!’
When a potential guest calls your store, they want your store to be the place where they will spend their money. The sale is yours to lose.
Leadership Podcast: Finding Inspiration
We’ve returned to some of our past guests to ask them where they find inspiration.
Podcast: Making Positive Impressions
Sally Whitesell of sw Service Solutions speaks with us about making positive impressions with your clients on the service drive.
In Praise of Retention: Position Your Dealership to be “First”
In the quest to generate more customer pay parts and service dollars, it pays to position yourself to be “first.” Your service sales and retention only go up when you position yourself to be the first to recommend needed vehicle repair and maintenance items to your customers.
Podcast: The Role of the BDC in Your Dealership
Mindy Hennings of ProMax speaks with us about the role of a properly utilized BDC in today’s dealership.
Making the Shift: Why Switching to Digital Marketing is Valuable
As a Millennial, I will be the first to admit that I’m actually a little old fashioned. I still take notes for everything by hand in a notebook and I still get books from the library on a weekly basis instead of downloading them onto any kind of e-reader.
Finding Your Path to Success
As for gratitude, I think it’s critical. We are all incredibly blessed. If we can stand, see, hear, breathe and live without pain, then we should be grateful
Mentors: You Don’t Have to Do It Alone
Finding a mentor who has walked your path before and can teach you what they’ve learned is invaluable.