Traver Connect Announces the Release of its Fixed Ops Reputation Management Solution
These reputation products aim to bolster review efforts for automotive service departments, which are typically outnumbered by sales department reviews.
Podcast: The Role of the BDC in Your Dealership
Mindy Hennings of ProMax speaks with us about the role of a properly utilized BDC in today’s dealership.
Podcast: Connecting with Your Customers
Bill Wittenmyer of ELEAD1ONE returns to discuss increasing the connection between your dealership and your customers.
Defining a Clear Service BDC Strategy – Three Keys to Increasing Profits and Retention
The pipeline is full. When a seven-year sales streak ends, it will usually imply bad news. Perhaps it would be bad news in an industry such as big box retailing or with real estate’s housing supply, but it has the potential to be good news if you’re a retailer in the U.S. automobile industry.
BDCs or Customer Engagement Center? It’s an Easy Decision From the Customer’s Point of View
Why do we make it so hard for consumers to buy cars? Today’s car shoppers want to know details about the potential transaction and many BDCs are simply not equipped and, in many cases, are not permitted to provide this information.
New Vehicle Sales Up 11%
The dealership’s digital results have been impressive, as well. In February 2017, when Team Velocity first came on board, the store had an 8 percent conversion rate, with 175 total conversions. In August, those numbers have jumped to 15.28 percent, with 609 total conversions.
Three Secrets to Setting Up a Successful BDC at Your Dealership
In Game 7 of the 2016 World Series, Joe Maddon filled his color-coded lineup card with statistics he would need for the game, including his special secret, the Maddon Matrix.
Welcome to the Big Show: Once the Appointment Shows, Then What?
OK, I get it. I need more leads. I also get that I need to set a high percentage of appointments. Oh, yeah, I need to confirm those appointments so they’ll show up. While I’m stating the painfully obvious, I might add that a pound of flour makes a pretty big biscuit. Enough already. Now
Are Your Customers Keeping Their Appointment?
“On average, when your BDC rep closes an appointment, it takes up to five touches to get that person to show up at the dealership. These efforts include text messages, emails and additional reminder calls.”
