10 Easy Changes You Can Make to Increase Your BDC’s Show Ratio
Here are some process changes that will significantly improve your dealership’s BDC conversion rates, but keep this in mind: you can’t fix what you can’t measure.
Podcast: Gaining Tactical Advantages
Kevin Bradberry, president of dealer services for Atlas Dealer Services, joins us to discuss how dealerships can gain a tactical advantage over price-driven competition.
4 Reasons Why BDCs Fail
The will to win is only exceeded by the will to prepare. Are you prepared for 2019?
Volume Vs. Gross: How to Gain the Tactical Advantage Over Price-Driven Competition
If your dealership is gross driven, you have the opportunity to be far more stable and successful and with a greater life expectancy than a dealership that is primarily volume driven. However, the pressure to compete with your high-volume neighbors may seem unavoidable.
Major Profit & Retention Leaks in Service Tied to BDCs
If you’re struggling with service revenue, CSI or profitability, the data I’m about to share with you will help you understand what could be causing your pain and hurting not only your fixed operations business but also your entire dealership.
New Smyrna CJD Aims to Double Service Revenue: The Three-Part Growth Equation to Their Success
In November 2017, New Smyrna CJD moved into a brand new facility in New Smyrna Beach, FL. Built with the service customer experience in mind, the design is in stark contrast to the store’s old facility — and most other dealerships — which were built to optimize sales.
The Importance of Training Your Dealership Staff
Dealers receive little to no training even as compliance becomes more prominent for dealerships. Instead, the focus is on improving profit margins.
Bulldog Kia Supercharges Sales with an AI Assistant
“How much sense does it make to send all your internet leads and incoming sales calls to the lowest paid and least experienced employees in the sales department?” asked David Kernall of Bulldog Kia in Athens, GA. See how his dealership transition its sales process.
The Elephant in the Digital Showroom: The Sales Process Evolution
Each modification to your sales process can be tested and fine-tuned one at a time to meet your needs. The important thing to keep in mind is that buy-in is an absolute requirement.
5 Parts of an Outsourced Service BDC Difficult to Replicate In-Dealership
Service calls are your livelihood. You can’t afford to miss your calls. Quit feeding your competitors and the independent shops with your missed calls.
Band of Brothers: Alfa Romeo Fiat of Fort Worth Car Sales Up 2,000% YOY
When the owners of Alfa Romeo Fiat Fort Worth in Texas purchased the franchise in July 2017, just 12 vehicles were sold in the month prior to the close. That’s new and used sales, combined.
Training a New Business Development Representative
It’s important to continue ongoing training. A good BDC trainer will make sure they are constantly updating their training materials with new items and technology.
