Innovative AI Solution for Service Centers Serious About Customer Service
Service Setter’s Cari Connect takes the wheel for service phone handlers who are tired of being Owned By The Phone and struggling with low CSI scores.
Hire Outside the Box
Knowing that there could potentially be a shortage of technicians in just a couple years, how can we stay ahead of the curve and hire the right people for our businesses and dealerships?
Why AI is ‘Bursting With Exponential Opportunity’ for Auto Dealers
People get excited about AI. Some love it, some fear it and some feel it is overhyped and under-delivering. Across the internet, the impassioned debate rages on: how many of today’s AI technologies are actually delivering value?
Auto/Mate Integrates DMS with Kimoby, Helping Dealers Improve Customer Communications and CSI Scores
Auto/Mate’s integration program, Open/Mate, is based on open standards, allowing third-party vendors to easily integrate with the DMS.
Car Wars’ Vice President of Automotive, Mike Haeg, to Lead Keynote Session During DealerSocket’s Roadshow in Los Angeles Next Month
Haeg will share a simple, yet effective approach to phone management to help dealers get ahead of the competition.
Six Ways To Increase Your Service Traffic
Giving you six ways to bring more customers into your service department and they won’t cost you anything. So relax, I’m not going to suggest you double your advertising budget!
Close the Loop of Missed Calls to Win in Today’s Mobile World
Don’t let an underperforming phone system cost you money. By learning how a robust communication platform can help you close the loop on missed calls, you can win in today’s mobile world.
How to Connect With More Customers
Car sales are not about standing around, waiting for ups. It’s about being proactive, not just with new leads coming in but also with the customers sitting in your CRM. If you’re not data mining, you’re wasting an amazing opportunity.
Are You Selling Cars in Spite of Yourself?
To me, it’s never about what’s new, it’s about what works. I may have never met your sales team or been in your showroom, but I know three things about your showroom without ever stepping foot in it:
Are Your Customers Keeping Their Appointment?
“On average, when your BDC rep closes an appointment, it takes up to five touches to get that person to show up at the dealership. These efforts include text messages, emails and additional reminder calls.”
Boosting Service Center Revenue – What Dealership’s Can Do To Better Retain Service Customers
Featuring responses from more than 500 respondents who used a dealership’s service center in the past year, the survey unearthed what’s at the heart of customers choosing their dealership’s service center versus other options and the factors that likely lead to customers no longer visiting at all.
