The study measures customer satisfaction with aftermarket service facilities, providing a numerical index ranking of the highest-performing facilities in the U.S. aftermarket.
The content for this year’s AAPEXedu is based on the results of an AAPEX survey during which buyers were asked to identify topics of interest to them. For the first time, all sessions will be translated into Chinese and Spanish.
There’s an old saying that a customer’s perception is the reality. Very seldom do I speak with a general manager or fixed operations director where the topic of competing against Jiffy Lube and Pep Boys does not come up. After the warranty expires, 70% of those aftermarket dollars are flowing right into everyone else’s hands. The possibilities are endless in this $350 billion market where by most accounts, franchise dealerships will get about 30% of that number.
AAPEX 2019 will feature more than 2,500 exhibiting companies displaying the latest products, services and technologies that keep the world’s 1.2 billion vehicles on the road.
EDM gives F&I providers a powerful distribution network for their approved digital content, while giving those providers more control over how their aftermarket protection products are presented by digital retailing and menu companies.
Listing five good reasons why every service advisor deserves and needs to be professionally trained on how to provide your customers with the highest level of service each and every time they visit or call your dealership.
The award was presented at their annual shareholders’ winter meeting that took place December 4-7 in Adventura, FL. Trico Products earned the award in recognition for delivering Alliance member orders with a fill rate of 95 percent or greater.
Even before they make their first appointment, many of today’s customers are already skeptical about servicing their vehicles at a dealership.
The event drew 48,603 targeted AAPEX buyers, and 161,938 automotive aftermarket professionals were in Las Vegas during AAPEX and the SEMA Show.
New car dealers generated about $52 billion in labor and parts sales. As anyone can see, the aftermarket has more than five times as many locations as new car dealers which makes them more Convenient for the customer.
“Take Charge of Your Battery” campaign educates consumers on proper selection, transport, storage, and disposal to reduce the dangers of lithium-ion battery misuse.
If you want them to buy from your dealership, winning the hearts and minds of Millennial car buyers starts with understanding what makes them tick.