Nothing sets the tone for an exceptional service experience more than a warm welcome. When we start off by making clients feel like a welcome guest, they will be more open and receptive throughout the entire interaction.
Active management should also include “RO reviews” where managers review specific situations and coach on missed opportunities to uncover any deficiencies in product knowledge and selling skills.
Zurich introduces comprehensive service sales training led by Steve Shaw; Full-day seminars across the U.S. to begin in July.
As we approach the mid-year point, it’s the perfect time to evaluate your service and parts team’s performance and determine where improvements can be made.