Snap-on Helps Customers Get the Most Value Out of their Tools with Wi-Fi - AutoSuccessOnline

Snap-on Helps Customers Get the Most Value Out of their Tools with Wi-Fi

Ensuring that customers who own tools that offer Wi-Fi have turned it on to receive the full value from their diagnostic tool investment.

Snap-on wants to ensure that customers who own tools that offer Wi-Fi, including Apollo D8, ETHOS Edge, MODIS Edge, MODIS Ultra, SOLUS Edge, VERUS Edge, VERUS Pro, VERDICT and ZEUS, have turned it on to receive the full value from their diagnostic tool investment.

Instructions for enabling Wi-Fi access are available HERE, listed under Instruction Sheets.

“A Wi-Fi-enabled tool is a powerful tool,” said Leian Wunderlich, software marketing and program manager for Snap-on Diagnostics. “Monthly service and support notifications, and for some, regularly scheduled feature and coverage updates, are provided directly to the tools. Without the Wi-Fi turned on, customers aren’t using their tools to their fullest potential and may be missing out on important repair opportunities.”

SureTrack is a comprehensive source of expert knowledge for professional technicians, combining diagnostic experience and vehicle-specific parts replacement records. While it is built into select Snap-on platforms, it does require Wi-Fi to access it. This value-added service provides:

  • Real world answers harvested from millions of successful repairs
  • Validated parts replacement data shows which parts are most frequently replaced to complete repairs for symptoms, fault codes and vehicles
  • Real Fixes from completed repairs, shown in straightforward complaint, cause, correction format and validated by expert technicians
  • More complete assistance than repair hotlines and more reliable than online forums; SureTrack is based on completed repair orders
  • Hotlink directly straight from the code on the tool to the relevant information in SureTrack
  • Select tools have additional access via their browser to interact with the SureTrack community

“We’re reaching out to our customers who are not currently using the Wi-Fi capabilities within their tools to explain why they should enable it and how to enable it. We want our customers to be confident that they have the coverage they need to service the vehicle and finish the job right, the first time,” concluded Wunderlich.


You May Also Like

Servicing EV Tires

While wheel and tire maintenance is important for any vehicle, it’s critical for EVs.

Communicate with Your Customers & Convert Challenges into Opportunities

ardly a week goes by without hearing about the transition to electric vehicles (EVs). Almost as frequent are explanations why this may not happen as quickly as predicted.

Regardless, with manufacturers pouring literally trillions of dollars into EV development, you can be sure they’re coming, at some point, in some quantity. It’s time to start learning about EV tires.

Why Is My Check Engine Light On?

One of the toughest components to sell as a maintenance item, or even a replacement item, is an oxygen sensor.

Keeping Cars Clean & Sanitized During Cold & Flu Season

Providing that certified, clean feel to customers’ vehicles is sure to make weekly carpools and commutes more enjoyable.

Tackling Inventory Issues with Recon Technology

Inventory issues make recon more important than ever. Learn how Florence Toyota has succeeded with its new recon partnership.

Wheel Bearing Analysis: What Creates Noise, Endplay?

Wheel bearings support massive amounts of a vehicle’s weight for the relatively small size of their surfaces.

Other Posts

Snap-on Packs Power, Performance into Compact Battery Charger 

With the Bench Top Battery Charger Plus, technicians can charge 6, 8 or 12V AGM, standard lead acid and LiFeP04 batteries.

The new Snap-on Bench Top Battery Charger Plus EEBC30A12V equips technicians to conveniently charge 6, 8 or 12 V AGM, standard lead acid and LiFeP04 vehicle batteries, saving time in and out of the shop.
Remembering Distributors

Selling distributor components can mean big profit, and the key to it is understanding the distributor.

Successful Outbound Call Tips for Service

Learn how dealership service and internet managers can optimize outbound calling to bolster results, improve CSI.

An Unlimited Source for Pre-Owned Inventory: The Service Drive

Why are used vehicles in higher demand than other pre-owned vehicles in the market?

An Unlimited Source for Pre-Owned Inventory: The Service Drive