Telepathy Labs Launches STELLA Automotive AI
STELLA Service Booking picks up the call on the first ring, identifying callers by their phone numbers to anticipate the vehicle needing service.
Your SEO Sucks. Here’s Why
This title isn’t bait or hyperbole. Even the most digitally savvy dealers can benefit from these SEO strategies.
Want Borrowers to Embrace Electronic Loan Payments?
Start with these auto lending touchpoints.
Service Customers Must Convert Digitally
Digital conversion and self-service check in including checkout with payment are being established as the preferred customer journey to remove friction.
Kimberly M. Cowan
What is the proudest accomplishment of your career thus far? Yikes! This is tough. I am so proud and grateful to have been a part of so many awesome things throughout my years in automotive, from teaching on the front lines about the value of the digital wave back when print was king and
The Year of the Ox for Automotive
Now is the time to apply to prepare your team for any headwinds that might come their way.
Poor Service is Not a Symptom of COVID!
Clients want important information and clear directions, and it starts with their first point of contact.
Couchsurfing Into New Wheels at Your Neighborhood Dealership
Maybe the way people buy cars is changing, but these people will still want to know that they have someone in the “business” who will look at them as more than a number and help them with their unique automotive needs.
Social Advocacy Learning: 5 Ways to Peel the Onion
Isn’t it time we turned down the heat on selling and turned it up on being skilled at facilitating them doing business with us forever?
Quantum5 Debuts Social Advocacy Training Platform
Quantum was developed specifically to teach key people skills and behavioral tactics to work in the void left when on-the-lot car buying went digital overnight.