CallRevu and Phone Ninjas Announce Partnership
This partnership enables dealerships to receive the highest value of coachable calls to their stores, missed opportunity text alerts sent to dealership management from CallRevu’s call tracking and monitoring solution, and coaching and training from Phone Ninjas to find the root cause of any opportunities packaged with corrective actions to achieve better business outcomes and sell more cars.
Onboarding the Right Employees for Handling the Phone in 90 Days
Setting a foundation isn’t an overnight process. ‘Hitting the ground running’ does nothing but set you and your new hire up for a train wreck. It takes new hires eight months to reach their full potential. Put the time in and do it right. A one-week onboarding process isn’t sufficient for new hires; learning takes time.
Six Elements of Phone Performance Self Improvement
Become the caller’s best friend. Successful professionals create experiences that drive customer trust and loyalty. Instead of sticking to a script and sounding like a robot, simply talk to the customer. Create an emotional connection; treat the people you speak to on the phone like more than just customers.
Set More Phone Appointments by Making It Easy for Your Customers to Call Your Dealership
Mobile phones are our new personal assistants and they are changing the dynamics of customer interaction. Today, mobile is driving phone calls as the preferred method of customer interaction. Here are three simple things you can do to maximize your phone performance by helping your customers call your dealership.
Increase Lead Conversion Rates with Automotive Call Monitoring
Call data can be used in sales forecasting and performance evaluation, providing a comprehensive view of the sales process and empowering managers to make data-driven decisions.
Call Coaching 101: Making a Positive First Impression
If your sales team hasn’t had any call coaching sessions lately, it’s time to dust off the old playbook — or perhaps create a new one.
Alan Ram’s Proactive Training Solutions Releases Updated Course for Auto Dealers
The two-part course provides updated scripting and strategies to support today’s industry with content tailored to existing market conditions.
Quantum5 and InteractiveTel Announce Strategic Partnership
The combination of these two companies partnering will result in best-in-class customer experience skills training based on real-life scenarios in the dealership.
InteractiveTel Launches TotalCX Customer Experience Platform
The TotalCX end-to-end sales and service intelligence engine works with any on-premises or cloud-based phone system.
PDS’ CallerCX Platform Integrates with VinSolutions’ Connect CRM
CallerCX provides all the information a salesperson or service advisor needs to follow-up with the customer and provide the best customer experience.