Phone Skills We Learned While Building Automotive Digital Assistants
We all understand that DAs like Alexa know more details than your employees, but is she more trustworthy? Create dealership processes and develop people like we develop DAs.
Bringing Your Service Department Into the Modern Age
Many service departments are still operating in the same manner that they were 10 years ago. Repair orders are being manually input into a dealership’s DMS, which, many times, isn’t connected to the dealership’s CRM.
When Auto and Insurance Sales Collide on the Showroom Floor
In case you haven’t heard, insurance companies are placing their agencies inside dealerships across the country and within the nucleus of those dealerships an awesome collision of industries is occurring.
Vero, LLC Launches New Service Retention and F&I Remarketing Technology
New push-marketing mobile technology enables auto retailers to retain service customers, effectively remarket VSCs and other F&I products, and engage customers like never before through their phones.
The True Cost of Turnover and How Dealerships Can Fuel Retention
With the plateau of car sales in 2017 and margin compression in full swing, dealerships need to look internally to identify new ways to save costs and protect their bottom line.
Service and Sales Working Together Can Make Your Dealership Sail
When service departments and sales departments work together they can create a smooth and enjoyable experience for the customer, which will lead to better surveys, more reviews, referrals and repeat business.
5 Ways to Keep Your Physical Dealership Relevant in a Digital World
You might be surprised to learn that in the wake of digital retailing, customers’ desire to skip the dealership entirely is actually a myth.
Car Wars’ Vice President of Automotive, Mike Haeg, to Lead Keynote Session During DealerSocket’s Roadshow in Los Angeles Next Month
Haeg will share a simple, yet effective approach to phone management to help dealers get ahead of the competition.
Leadership in Fixed Operations – The 10 Percenters
Name a business, any business. The best leaders in that business clearly define a process for their team. They cement the team to the point that everyone’s actions consistently reflect a cohesive commitment to the process.
Your Departments Must Work Together Toward a Common Goal
Let’s look at some ways your dealership can fix dysfunction between departments and keep your three-legged stool standing.
