Utilizing Recommendation Engines to Improve the Customer Experience
What is a recommendation engine? The short answer in automotive is it turns the car search process into a matching process.
Podcast: Adapting the Customer Experience for COVID-19
Mike Cochrane of Cafection | Evoca discusses how dealerships can still provide customer comforts while keeping them safe.
Invest in the Tools & Training to Better Manage the Customer Experience
Your software’s dashboard should give you a complete overview of how well your operation is exploiting its technology.
Use Newly Acquired Capabilities to Transform Customer Experience
Dealerships that embrace the new capabilities brought about by digitization will have a significant leg-up over coming years.
Cultivating the Customer Experience
Loyal customers are at the heart of every successful dealership. Charles Daher Jr. and the team at Commonwealth Auto Group cultivate the customer relationship with marketing technology that creates a personalized experience for every customer.
What Speed to Sale Means to the Customer Experience
A speed-to-sale dealership strives diligently to return sales lead inquiries promptly and speed the flow of clear-title status communications and reconditioning repair estimate approvals swiftly.
Lexus Partners with Widewail to Enhance Online Customer Experience
Widewail’s Engage solution, which delivers online customer review monitoring and response management for local businesses, will be paid for by Lexus on behalf of subscribing dealers for one year.
automotiveMastermind Partners with Covideo to Help Dealerships Enhance Customer Experience
Dealer partners who use the Video Messenger feature can have sales reps record personalized videos that are sent directly through the Market EyeQ platform and delivered via email.
RouteOne’s Digital Retail Solutions Creating Seamless Online to In-Store Customer Experiences
The Mobile POS platform allows dealers to guide their customer through the finance process on any tablet to complete and eSign a credit application.
Investing in an End-to-End Customer Experience
AI-driven technologies help sales and service teams by touching every incoming lead via email or text message.
