RouteOne’s top priority is the health and safety of their employees, customers, partners and surrounding communities. The company said it remains committed to supporting dealers with tools to enable remote vehicle purchasing experiences amid the COVID-19 pandemic. An elevated measure of economic support is now being offered to assist with business continuity.
RouteOne’s core credit application and eContracting solutions have always been and will continue to be offered at no charge to dealers. Additionally, RouteOne offers supplemental subscription products. These products are on a month-to-month basis, and a dealer can cancel and reactivate at any time, as circumstances change, allowing dealerships to administer their business as needed if forced to close because of mandates or business conditions related to COVID-19.
Outlined below are the additional actions RouteOne is taking, now through May 31, 2020, to further support dealers ability to transact with consumers online and from remote locations:
- Online Credit Applications – All RouteOne Digital Retail subscriptions reduced by 50%. These tools help engage with customers remotely, allowing them to submit lead information, apply for credit and provide customer quotes.
- Menu Presentations – MaximTrak GO is available at NO CHARGE to MaximTrak Menu subscribers. MaximTrak GO allows dealer users to deliver a menu presentation to a consumer’s mobile device for the selection of protection products.
- Remotely eSign Contract Documents – Remote eSigning fees are waived. And, as always, RouteOne never charges for access to its base eContracting solution. Remote eSigning allows a consumer to securely review and electronically sign an eContract, along with associated RouteOne-generated ancillary documents, at a time and place of their choosing. RouteOne’s eContracting product is integrated to 100+ finance sources, with 25 offering Remote eSign support.
These measures will help ensure that a dealer’s consumers can complete as much of the transaction as possible from the convenience of their home or location of choice. RouteOne tools allow for self-administered flexibility for dealership staff to access the consumer’s information from RouteOne’s Deal Manager, either from the dealership or home office. RouteOne is also offering bi-weekly web training sessions on remote tools along with our general eContracting training sessions.