Riptide, a text messaging platform for marketplaces, has partnered with RepairPal, an auto repair network known for high quality and fair prices. Riptide’s messaging platform is designed to provide a new, efficient way for RepairPal Certified shops and dealers to communicate with consumers within minutes through text services. The texting application improves customer loyalty and increases new leads and appointments for RepairPal’s Certified network of facilities.
“RepairPal is thrilled to announce the new texting service with Riptide,” said Landon Miller, the vice president of shops for RepairPal. “This new capability will help customers get in touch with Certified facilities to consult quickly and easily before booking an appointment. We know texting is the preferred form of communication for customers in nearly every industry. Riptide’s texting service allows the RepairPal network to conveniently connect with customers before they step foot in the door. Shops and dealers now have the most effective method of communication as part of our core services to increase operational efficiency and decrease response time to inquiring customers; which will increase their overall business, in addition to providing high-level customer service.”
Through the Riptide messaging service, customers in need of vehicle repair or maintenance with questions can chat via text with a local RepairPal Certified shop or dealer who can also assist them with scheduling an appointment. Data shows when businesses reach out within 5 minutes of a customer inquiry, they are eight times more likely to win the job. With Riptide, RepairPal gives their network of facilities the opportunity to respond to any inquiry within minutes — saving them time and making them more money. RepairPal’s 3,000-plus certified locations undergo a rigorous certification process, guaranteeing high-quality repairs at fair prices, backed by a strong repair warranty. Through text communication, shops and dealers now have the opportunity to streamline communication and improve customer service.
According to Riptide’s CEO and Co-Founder Doug Marinaro, “With Riptide, consumers get the quick response they expect from otherwise busy shops while RepairPal efficiently orchestrates and monitors every conversation to ensure they are reflective of their brand. We’re excited to work with RepairPal to enhance communication and collaboration across their entire network for every consumer visit.”
