Podcast: Improving the Customer Experience - AutoSuccessOnline

Podcast: Improving the Customer Experience

Aaron Burton, regional sales manager for KeyTrak, joins us to discuss improving the customer experience.

Why Do Vehicles Go Out of Alignment?

If camber, caster or toe are out of specifications, there is usually a reason why.

You’ve seen it a hundred times. A vehicle comes in with abnormal wear on a front tire. It looks like camber wear. One shoulder is badly worn, but the other front tire appears to be OK. You put it on your alignment machine and check camber and toe. Sure enough, camber on the wheel with the worn tire is out of specifications. You visually inspect the suspension for obvious signs of wear or damage like collapsed control arm bushings, a bad ball joint, or a weak or broken spring, but you find nothing. You assume the front end is out of adjustment, so you reset camber to specifications and send the customer on his or her way.

Podcast: Challenges to Moving Vehicles Efficiently

Trent Broberg discusses the challenges of moving vehicles efficiently and how technology has improved that process.

Podcast: Automotive Retail Trends

Arabah Woodberry discusses industry trends as well as Chase’s initiatives in working with minority dealers.

Podcast: Industry Insider Tips from Reddick Brown Ford

The father/son team talks about the importance of marketing and social media during a time of limited inventory.

Podcast: Modern Dealership Software Needs

Insights on modern DMS software, EVs, the current automotive market and more.

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