Podcast: Adapting the Customer Experience for COVID-19 - AutoSuccessOnline

Podcast: Adapting the Customer Experience for COVID-19

Mike Cochrane of Cafection | Evoca discusses how dealerships can still provide customer comforts while keeping them safe.


Mike Cochrane, vice president of business development and key accounts for Cafection | Evoca, discusses how dealerships can adapt their services around the customer experience through the COVID-19 pandemic and beyond.

You May Also Like

Podcast: Mastering One-on-One Meetings

Effective tips from a seasoned trainer to help you best lead your F&I team.

In this episode of AutoSuccess: The Podcast, Ian Vandenbark, a national trainer and account executive with iA American Warranty Group, joins us to give his advice on being an effective leader to your F&I team.

Ian wrote an article about one-on-one meetings in the October issue of AutoSuccess, a topic he expands on in this episode. The original article can be found here.

Podcast: The Importance of Recon

Velocity Automotive leadership discusses the motivation behind starting the business.

Podcast: Industry Perspectives from a Marketing Exec

Greg Uland of Reynolds and Reynolds discusses potential improvements for your sales process.

Podcast: Updated Calling in the Modern Dealership

Leadership from a 17-store dealer group provides insights on modern problems in auto sales.

Podcast: Getting ROs to Your Service Lane

Strategies to get high value repair orders to your store.

Other Posts

Embracing AI: How Automotive Dealerships Can Supercharge their Operations and Reconnect with Humanity

Having a human-centric approach, augmented by AI, is the cornerstone of a dealership that not only excels in sales but also in creating lasting connections with its community.

Embracing AI: How Automotive Dealerships Can Supercharge their Operations and Reconnect with Humanity
Back to the Fundamentals of Selling, Post-COVID

Has your sales team gotten “COVID-lazy”? Here’s what you can do to turn them around.

147,348 Reasons Why Customer Experience & Dealership Loyalty Matter – The Power of a Point

That’s the annual average revenue increase a dealership can expect to realize by raising its customer satisfaction score by a single point.

Improving the Customer Experience Begins with Psychology

The better we understand our customers, the better their experience is and the more successful we’ll be.