PartsEdge recently announced that the Jim Norton Toyota dealership in Tulsa, Oklahoma, has increased efficiency by improving its inventory system after employing the parts management platform.
PartsEdge began working with Jim Norton Toyota in August 2022 and the results were almost immediate, according to Fixed Operations Director Greg Foster. “We really needed an extra set of eyes on our inventory,” explained Foster. “We needed to know if we had the breadth of parts required to fulfill orders, allowing us to get people in and out as quickly as possible. Right out of the gate, PartsEdge was a tremendous help in cleaning up our inventory system.”
The philosophy at PartsEdge is that the DMS (Dealer Management System) can and should do more to create the perfect inventory for a dealer. Their system helped Jim Norton Toyota’s already high-functioning parts department work at an even quicker pace. “We were already at the top of our game but we needed tools to help us stay at the top,” said Jim Norton Toyota’s Parts Manager Dakota Jacoby. “PartsEdge helped us get ahead of the curve.” Both Foster and Jacoby come from the service side of the automotive industry, which meant that some of the work they were tasked with was new to them. “PartsEdge brought a wealth of knowledge to the table that we just didn’t have,” Foster explained. They make it look very easy when we have a complex situation we’re trying to deal with.”
Jim Norton Toyota has always prided itself on its efficiency in all departments and strong customer service across the board. Working alongside PartsEdge has proven to be a great fit, because the team’s commitment to excellence complements Jim Norton Toyota’s value system. Foster explained: “It really comes down to the people that PartsEdge has. They are so kind and friendly. It feels like we’ve known them for years. The team acts like this is their inventory. They are emotionally invested in our success.”
For more information on PartsEdge and how it can help your dealership parts department set up price matrixes for maximum success, understand your underlying parts data, and reduce obsolescence, visit www.partsedge.com. In addition, Parts Managers can download free e-books covering many of these topics by visiting: https://www.partsedge.com/ebooks.
