Why Dealers, Lenders and Service Providers Remain Disconnected on a Full Digital Retailing Experience
Our paper-driven culture in automotive, slows down the overall process and increases opportunities for unwanted errors. We now need to shift focus to digitization for more automation throughout the process.
Rapid Recon Names Anton On-Site Lead for its Recon Edge Services
Rapid Recon, announced the appointment of Dan Anton to performance manager.
4 Ways Dealers Are Failing to Mine the Service Drive
Mining the service drive doesn’t have to be labor-intensive and it can provide an incredible return when done properly.
How to Target New Service Customers
Trends threaten to curb dealerships’ service retention rates and ability to manage the customer lifecycle.
For Internal Service Advisors, SCRAMBLE Defines the Day
See how this dealership uses software to identify workflow bottlenecks and remove points of delay.
The Competitive Edge of Remote Customer Service
Nothing puts a bow on the purchasing process quite like delivering a customer’s new vehicle right to their doorstep and picking up their trade-in vehicle for transport to the dealership or recon facility.
Your Service Manager’s Success
What would your day look like if you were operating in a proactive fashion vs. a reactive one?
Where Are Dealers Focused on F&I Product Opportunities in 2022?
With used inventory still in high demand in 2022, here are the F&I product trends that are expected to be in focus throughout the year.
Convert Alignment Opportunities by Showing, Not Telling
Treat alignment situations as an opportunity to explain, and your customers will often convince themselves.
Capitalizing on Lease End Journey Increases Recapture and Conquest Opportunities, J.D. Power Finds
Audi Financial Services and Ford Credit Rank Highest in Respective Segments .