CallRevu and Phone Ninjas Announce Partnership
This partnership enables dealerships to receive the highest value of coachable calls to their stores, missed opportunity text alerts sent to dealership management from CallRevu’s call tracking and monitoring solution, and coaching and training from Phone Ninjas to find the root cause of any opportunities packaged with corrective actions to achieve better business outcomes and sell more cars.
Phone Ninjas Can Triple Appointment Setting Rates for Automotive Businesses
Employees quickly gain confidence and learn how to handle the most difficult customers, all while providing top-notch customer service.
6 Triggers That Signal It’s Time for Employee Training
It’s true that training takes time, effort and money. But when you consider the fact that it affects your employees’ performance — which directly impacts their job satisfaction and in turn your customers’ experience — the results of quality training are priceless.
Phone Skills Certification: Start Today and Create a Culture of Continuous Improvement Amongst Your Team
You can’t fix your phones without fixing performance gaps among those handling your calls.
The Importance of Training Your Dealership Staff
Dealers receive little to no training even as compliance becomes more prominent for dealerships. Instead, the focus is on improving profit margins.
dealerTEL Helps Dealerships Track Call Success at Most Crucial Point — After the Phone is Answered In-House
Dealers will be able to track not only where a call came in from, but also any and all interactions that happen once the call has been answered within the building.
Training a New Business Development Representative
It’s important to continue ongoing training. A good BDC trainer will make sure they are constantly updating their training materials with new items and technology.
George Dans Launches ‘Market Disruptor’ iMobile Training Platform
Managers can track the time their reps have spent on the platform and track their progress. Managers can also assign training modules to their entire team and work on specific training over a period of time.
Onboarding the Right Employees for Handling the Phone in 90 Days
Setting a foundation isn’t an overnight process. ‘Hitting the ground running’ does nothing but set you and your new hire up for a train wreck. It takes new hires eight months to reach their full potential. Put the time in and do it right. A one-week onboarding process isn’t sufficient for new hires; learning takes time.
The 80/20 Rule for Sales Training
I have always been in sales, but I can’t remember the last time I used a closing phrase. If I do my job well, the customer should be asking me to buy. If I have to rely on a memorized word track to try to close a deal, then I have failed.
