Pulsation and Judder: Ask the Right Questions to Improve Your Sales and Diagnostics
Whenever a customer comes to your dealership for any brake repair, you need to know why they are there in the first place. Just writing a ticket for a brake job because the customer requested it can lead to a comeback and an unsatisfied customer.
Fuel Pump Diagnostics: Using Scan Tools
So much of the diagnostic process for fuel pumps can be performed from the driver’s seat of the vehicle with a scan tool. This makes you a more productive technician and the diagnosis more accurate.
Diagnosing Poor Heater Performance Complaints
If a vehicle comes in with a complaint of poor heater performance, the issue may be the auxiliary water pump.
Recommending Ride Control – Don’t Back Down
Stand by your recommendations. You are not doing your customers any favors by doing a less expensive repair.
Key Diagnostics and Programming
Key and security system diagnostics are not that much different than driveability diagnostics.
Serial Data Buses: Diagnosing Networks
Serial data buses may seem like a daunting concept, but understanding them is now a required skill for techs.
How Belts, Tensioners and Misfires Are Connected
The design of the accessory belt drive is a balancing act of efficiency, force and vibration.
Power Steering Hoses: There’s a Reason They Failed
Hoses typically leak around the crimped connections between hard and soft lines.
10 Tips for Serpentine Belt System Inspection and Service
Just 10% belt slippage can affect the overall driveability of a vehicle. Check out these inspection tips.
How Import Brake Formulations Changed Service
The bottom line is that for the brakes to function, the rotors and pads have to wear. Even a brake rotor’s metallurgy can determine how a pad wears.
