How to Avoid Survey Backfire
Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. Ppositive and productive word tracks can make a great impact on survey scores.
New Maximizing Menu Added to sw Service Solutions’ Offerings
Stop letting your advisor decide when to sell — or if they want to sell — and start increasing your numbers by giving your team the tool they need to increase their production, retention and customer satisfaction.
‘Welcome!’ Never Underestimate the Importance of a Professional Greeting
Nothing sets the tone for an exceptional service experience more than a warm welcome. When we start off by making clients feel like a welcome guest, they will be more open and receptive throughout the entire interaction.
How to Make Your Training Sessions Pay Off
Are you conducting training sessions without getting results? Are you having problems getting your team to retain information and effectively implement your processes? If you answered yes to either of these questions, you may not be presenting material in a way that triggers the memory banks of 90 percent of your team.
How to be An Authentic Leader
Many leaders feel that being professional in their position means being organized, focused and strong. They never let their personal life or emotions enter into relationships with their employees.
Guiding Your Clients to an Exceptional Experience
Have you ever gone into a place of business and immediately felt uncomfortable because you weren’t sure where to go or what to do? Many of your clients may be experiencing this same uncomfortable feeling.
Achieving Greatness: How to Beat the ‘Good Enough’ Syndrome
Is your top performer good enough to set the standard for your entire department? If everyone settles for reaching that advisor’s performance level, will your store truly be great?
How to Turn Rings Into ‘Cha-Chings!’
When a potential guest calls your store, they want your store to be the place where they will spend their money. The sale is yours to lose.
2 Simple Tracks to Increase Your Survey Scores and Returns, I Promise
It’s not easy getting customers to return surveys these days. Usually, they consider it a waste of their time unless they are extremely impressed or extremely irritated by the service they received.
Everyone’s Crazy ‘Bout a Sharp-Dressed Advisor
Does your team dress for success? If we want to be treated as professionals, we must look like professionals, so it’s time to suit up! We’d all love to wear our comfortable weekend clothes to work, but if we want to be treated with respect and taken seriously, we have to show we mean business by creating a professional image.
