To Improve Customer Experience, Improve the Employee Experience
If you want to improve your customer experience, start by improving your employee experience. It takes a thoughtful, intentional strategy as well as a commitment. But the payoff is worth it.
Digital Air Strike to Provide Virginia Dealers Association with Customer Experience Technology
Digital Air Strike’s solutions integrate with all automotive CRMs and enable dealers to deliver high-impact messaging to engage through vehicle inventory, business offerings, special promotions, consumer reviews and community service.
TruVideo and Outsell Partner to Bring Turnkey Smart Text Solutions to Automotive That Drive Revenue and Customer Experience
Partnership delivers increased value for auto dealers by helping them stand out in today’s competitive market through seamless customer communication.
Digital Air Strike Reveals Customer Experience Study at NADA
The longest-running and most extensive study of auto consumers shows new trends in vehicle pre-orders, purchasing/servicing, financing and more.
InteractiveTel Launches TotalCX Customer Experience Platform
The TotalCX end-to-end sales and service intelligence engine works with any on-premises or cloud-based phone system.
Podcast: AI and the Customer Experience
Justin Kramer discusses how to use artificial intelligence to change the customer experience.
How AI Improves the Entire Customer Experience
Dennis McGinn speaks with Hunter Swift about how artificial intelligence can improve a dealership’s call management and overall processes.
Service Tools for Improving the Customer Experience
Dennis McGinn and Matt Sodikoff, a fixed ops director, discuss how the dealership has changed its services over past two years and which tools have helped the dealership become even more customer friendly and keep them coming back for their service needs.
Creating a Better Customer Experience with Technology
Here are five ways dealers can use technology to their advantage to get a leg up on the competition.
4 Ways to Improve the Dealership Customer Experience Amid Inventory Shortages
Engaging, transparent and constant communication with customers, both in the digital and physical worlds, sells cars and grows loyalty.
