Is A PIP in Your Plan, Stan?
Whether you are a dealer, a general manager, a fixed operations director or a service manager you have to have a plan. Sounds simple enough, so how do you build a PIP specifically for your service and parts operations?
Is Your Technology Costing You Opportunity?
You now have more tools to provide every single customer with a higher level of service — whether it be in sales, F&I, service, parts or your collision center. This, in return, will produce more sales, increased profits and a customer who will want to come back for all of their automotive needs.
The Primary Mission of a Service Advisor
These seven simple processes will help you accomplish your mission to ensure that every customer is driving a safe and reliable vehicle.
How to Become Differently Better
All you need to get started is your commitment to turn around your attitude toward servicing your customers…and holding your employees accountable to higher performance.
Putting Your Customer FIRST Builds Lasting Relationships
If your dealership is experiencing a decline in customer pay traffic and/or scoring at average or below in your CSI rankings, then chances are you are not putting your customer first.
Shifting to a Razor and Razor Blade Business Model
In the next few years, learning how to operate a razor-and-razor-blade business model will allow dealers to continue growing profits, even as front-end profit margins go the way of the dodo bird.
Helping Auto Dealers Triple Their Profits
With the amount of changes taking place in dealerships today and the speed in which they are happening, ask yourself the following questions: Is your dealership like all the others, with shrinking new car margins? Are your pre-owned margins also slipping?
Colors on Parade to Offer Franchise Scholarship For Second Year in a Row at 2019 Women in Automotive Conference in Orlando, FL
The company’s extensive training and certification process allows new franchisees to provide customer services safely onsite while using a specialized process.
Are You Overlooking This Secret to Success?
How can automotive companies, retailers and vendors increase the hiring and retention of female employees and benefit from the built-in advantages that come with hiring women?
5 Rules of Engagement for Service Customers
You’re competing with the aftermarket like never before. Will you aggressively go after these customers or simply wait for them to show up? Have your advisors been properly trained on how to sell appointments? Don Reed of DealerPRO Training lays out vital rules for service advisors.
