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November/December 2015 Service
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Dealerware, Tekion Partnership Saves Time with Self-Service Check-In, Automated RO Tracking
The Tekion and Dealerware partnership utilizes Dealerware API to automate the flow of customer information between Tekion DMS and Dealerware’s courtesy loaner management platform.
Every minute a customer spends waiting in a dealership service department puts that dealer's customer satisfaction scores at risk. Every minute saved increases the likelihood that a customer will return for future service and future vehicle purchases.
An integration between Dealerware, dealership mobility experts, and Tekion, innovator of the cloud-native platform that serves the entire automotive ecosystem, simplifies the overall service scheduling experience, including loaner vehicle reservations, to save customers and service department employees time at check-in.
How to Turn 1.5HPRO into 2.0HPRO
With all the downward pressure on sales per repair order, how do you take your service advisor from average or below average to a service sales superstar?
Body Shop: Are You In or Out?
As the complexity of the vehicle increases, so does opportunity. But you must be willing to invest, educate and market your body shop business to succeed.
UpdatePromise, Infomedia Power Rebranding of Kia My Service
KIA Superservice SLT Powered by UpdatePromise provides a comprehensive suite of features designed to streamline vehicle maintenance and elevate the overall ownership experience.
The Growing Importance of Warranty to Dealer Profitability
In the next three years, OEM warranty will become an increasingly important factor in dealership operations.
Other Posts
Resignation Letter
When the service and sales departments don’t have fixed ops net profit at heart, you can expect to receive unwelcome news.
Diagnosing Intermittent Misfires
What if there are no codes and a misfire is intermittent? This is where it gets complicated.
Stellantis Expands and Enhances Parts Business in North America
The newly introduced bproauto parts portfolio is available for most makes and models.
Coats Expands Tire Changer Line with MAXX 50
Coats’ entire Maxx line is built with the technician in mind and features easy-to-use, time-saving tools available in flexible configurations.
