Cleveland, OH – National Automotive Experts (NAE/NWAN) is honored to recognize their dealer partner, Tuscaloosa Hyundai in Tuscaloosa, Alabama, for being rated #2 dealer in the country for Service Performance with their Million Mile Warranty program.
Hyundai Motor America recognized Tuscaloosa Hyundai for their outstanding performance in the dealership’s Service and Parts Department. Customer reviews show that the dealership’s 30+ years of experience, passion and deep roots in the automotive industry have continued to make Tuscaloosa Hyundai of Alabama one of Hyundai’s top performing dealership’s!
“We were recently recognized by Hyundai as the #6 Hyundai dealer in the country for Fixed Operation’s Profitability, Retention, and Overall Service Growth for all of 2018,” said Barry Buckner, Dealer Principal of Tuscaloosa Hyundai. “At a more recent meeting we were recognized again; this time for being the #2 Hyundai dealer in the country. Needless to say, we are very happy with the recognition we received. Here’s the cool part…These rankings were out of 828 Dealerships! To give you an example of the success we have achieved since implementing our program, there are a few important points I would like to share:
- Customer Pay $ are up 267% since inception
- Warranty Pay ROs are up 160% since inception
- VSC penetration is up 52% since inception
- F&I PVR is up 101% since inception
- Front-End Gross Profit is up 47% since inception.”
“Although there are many factors to consider when evaluating these numbers, there is no doubt in my mind that our National Automotive Experts warranty program, pre-paid maintenance plan, and their training have had the biggest effect on our dealership,” added Buckner. “The servicing that your people do for us is what holds it all together. This is truly the first time, as a dealer, that I feel I have a true partnership with an outside company!”
“We are proud to have dealer partners like Barry at Tuscaloosa Hyundai,” said David Neuenschwander, President of NAE/NWAN. “The dealership’s results are due to Barry’s ongoing support, and his staff’s total engagement with the program.”