Manheim is taking client service to another level with the national launch of Manheim Express Concierge, a service that provides dealers with a dedicated expert to help them sell vehicles through the digital wholesale marketplace. This new service ensures dealers are able to have their vehicles listed with the latest digital tools, maximizing profits and quickly turning inventory all from their dealership lots. Manheim Express Concierge saves dealers time, as specialists offer end-to-end service, from doing all the legwork on listing vehicles to consulting with clients on their wholesale strategies.
Dealers across the U.S. can now have a Manheim Express specialist visit their dealership to capture inventory they want to wholesale. Using the Manheim Express mobile app, the specialist will record key details, including VINs, extensive vehicle condition and photos using revolutionary 360-degree imaging technology. The Manheim Express specialist then works with the dealer to finalize listings with additional disclosures or announcements and provides recommendations on pricing and channel options for maximum success based on each client’s goals.
“We know the digital marketplace can offer tremendous benefits for dealers to more efficiently run their businesses, but we also know dealers are already strapped for time,” said Derek Hansen, vice president, Offsite Solutions at Manheim. “Our specialists literally meet dealers where they are and offer expert assistance on dealers’ overall wholesale strategies, from listings to financing and, when needed, transportation. It’s all part of the full-service consultation our experts are uniquely equipped to provide our clients.”
Launched in select markets last fall, Manheim Express Concierge was rolled out on a national scale in the first quarter of 2019 and now has coverage from coast to coast in all major markets across the U.S. The service requires no upfront cost by dealers.
In addition to the new Concierge service, Manheim launched a Seller Desktop experience, designed to help dealers make faster, smarter decisions about their inventory. Used in consultations with a Manheim Express specialist before their listings go live, the enhancements also give sellers a snapshot of overall inventory and offerings, grouped by key statuses and actions needed to help streamline the decision and next steps. The seller dashboard inventory homepage and search results pages will also have a Manheim Express “mini-dashboard” with a quick list of inventory and actions.
Manheim Express Concierge and the seller enhancements are part of a $100 million investment Manheim is making through 2019 to expand its digital marketplace. They provide another boost to a Manheim Digital Marketplace that fueled more than 2 million vehicle sales to digital buyers in 2018.
“Manheim continues to invest in new ways that make it as easy as possible for dealers tap into the wholesale digital marketplace to cut costs, save time and focus on growing their business,” Hansen added.