Manheim Delivers Process Improvement Solution for Commercial Clients - AutoSuccessOnline
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Manheim Delivers Process Improvement Solution for Commercial Clients

For commercial clients who sell vehicles across multiple Manheim locations, post-sale operations just got a whole lot easier with the introduction of a process improvement solution that delivers consolidated reporting, centralized AR services and faster sales reconciliation with greater consistency. The Client Shared Services Center provides commercial clients with dedicated support, simplified and consistent touchpoints, and performance results delivered within hours. And, with more vehicles being purchased across Manheim’s 76 physical sites nationwide due to tight vehicle supplies, the Center’s integrated approach supports client needs across multiple locations simultaneously instead of one location at a time. 

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Ongoing conversations with commercial clients helped Manheim determine how the Center’s combined expertise and resources could offer the greatest value to the post-sale operations process.  

“Working closely with Manheim, we identified that they could further support our business with staffing and services offered by their shared services group,” said Paul Seger, executive vice president of Asset Remarketing at Element Fleet Management.  “Their team is helping us achieve greater efficiencies, combined sales reporting and faster performance results.  The process is working great for Element.” 

A Better Way to Process Vehicle Titles 

One of the more tedious tasks for clients buying and selling vehicles is completing the work associated with transferring and processing titles. Manheim’s Title Shared Services Center in Carmel, Indiana processes titles for commercial clients, and some are choosing to add this service to their post-sale operations process.  In addition, any commercial client who does business via digital and physical sites can send all their titles to one location where a team with in-depth knowledge and state title expertise can help. With this service, clients are saving time and money by not having to ship titles to multiple locations. 

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