Atlanta, GA – Manheim Express officially turns one year old this month—and there’s a lot for dealers to celebrate. Since the app launched in 2018, Manheim has continued to raise the stakes in digital wholesaling with a slew of new features designed to elevate the client experience, including more bidding and buying options, a dedicated buyer experience and an ever-expanding Concierge workforce. Recently, Manheim brought even more value to dealers with two new enhancements: a Condition Report Grade on all Concierge-listed vehicles and the ability to Request a Concierge right from the app.
“Since Manheim Express launched its Concierge force earlier this year, the service has proven invaluable to dealers looking to save time and benefit from expert advice in navigating the industry’s strongest wholesale marketplace,” said Derek Hansen, vice president of Offsite Solutions at Manheim. “And now, as we thank dealers for helping to grow Manheim Express, we’re raising the bar with this free service to make the experience even better for buyers and sellers alike.”
With hundreds of field representatives across the nation, Manheim Express Concierge provides dealers with a dedicated expert to help them sell vehicles. This service ensures dealers are able to have their vehicles listed with the latest digital tools, maximizing profits and quickly turning inventory, all from their dealership lots. Manheim Express Concierge saves dealers time, as specialists offer end-to-end service, from inspecting and listing vehicles to consulting with clients on their wholesale remarketing strategies.
This unparalleled service just got better, thanks to these new additions:
- Condition Grade for Concierge-Listed Vehicles
Vehicles listed by a Manheim Express Concierge have always carried a special badge to show buyers that the unit has been inspected by a highly trained specialist. Now, those listings will carry an official Condition Grade. For buyers, the Condition Grade gives them more information to assess the fit of a vehicle for their needs. Sellers benefit, as the feature opens up the buying audience by ensuring their vehicles show up in grade-specific searches.
- Request a Concierge
With the expanding popularity of the Concierge service, Manheim is making it even easier for dealers to request a Manheim Express specialist. In August, dealers will see a new “Request Concierge Service” button in the seller portion of the app, which will automatically trigger a request to the Concierge team. Within 48 hours, the dealer will be contacted and be well on his or her way to saving time and selling their vehicles quickly.
In just one year, Manheim Express has been downloaded by nearly 60,000 users representing 18,500 dealerships across the U.S. Among dealers’ favorite features are the 360-degree imaging with movable-image damage tags that bring the digital experience closer to an in-person look, graded condition reporting that surfaces potential issues so dealers can assess units faster, a Guaranteed First Bid that guarantees a vehicle will sell within two sale-days at an agreed-upon price or higher, and daily auction times that bring more eyeballs to inventory so it sells for the best price.
“Launching the Manheim Express app was just the beginning,” Hansen added. “With our dealers top of mind, our team has worked tirelessly to bring even more impactful features and services—and we’re not slowing down anytime soon.”