Helion Expands Dallas Operations and Moves to New Facility

Helion Expands Dallas Operations and Moves to New Facility

Helion is actively hiring Dallas-based employees for its service desk operations, including desktop technicians and system administrators.

Helion Technologies, a leading information technology (IT) managed services provider, is expanding its Dallas operations and moving into a newly renovated facility in Garland, TX. The expansion is part of Helion’s long-term, strategic plan to better support its customer base of retail automotive and heavy-duty trucking dealerships nationwide.

“Due to the unprecedented growth we’ve experienced in the past few years, we’ve decided to invest in a new facility,” said Erik Nachbahr, CISSP and founder and president of Helion. “The Dallas location allows us to better service our West Coast customers with expanded technical support hours and a faster on-site response team.”

Helion provides end-to-end IT services to more than 28,000 end users at 700 automotive and heavy-duty trucking dealerships. The company’s headquarters is based in Timonium, MD.

In Dallas, Helion currently employs a staff of 35 technicians in a 3,000-square-foot office. The new Helion-owned facility is 22,000 square feet with two floors and can accommodate up to 150 staff members.

In recent months the Dallas-Fort Worth Metroplex has gained national attention due to its thriving tech industry, and is home to 43% of the state’s high-tech workers. When combined with factors like a growing population, low cost of living and affordable housing, the area offers a hub of talent from which Helion can hire and train.

“The Dallas-Fort Worth area offers many opportunities for high-tech workers, so we are committed to offering competitive pay, excellent benefits packages, career advancement opportunities and a fun working environment in order to attract and retain talent,” said Lucas Johnson, Helion’s VP of human relations.

Helion is actively hiring Dallas-based employees for its service desk operations, including desktop technicians and system administrators. Additionally, Helion is expanding its project management team with plans to add project managers, engineers and architects.


You May Also Like

Dealerware, Tekion Partnership Saves Time with Self-Service Check-In, Automated RO Tracking

The Tekion and Dealerware partnership utilizes Dealerware API to automate the flow of customer information between Tekion DMS and Dealerware’s courtesy loaner management platform.

Every minute a customer spends waiting in a dealership service department puts that dealer's customer satisfaction scores at risk. Every minute saved increases the likelihood that a customer will return for future service and future vehicle purchases. 

An integration between Dealerware, dealership mobility experts, and Tekion, innovator of the cloud-native platform that serves the entire automotive ecosystem, simplifies the overall service scheduling experience, including loaner vehicle reservations, to save customers and service department employees time at check-in. 

CarNow Appoints Kayne Grau as New CEO

CarNow recently announced the appointment of Kayne Grau as chief executive officer and as a member of the Board of Directors, effective immediately. Grau will work closely with the CarNow leadership team to accelerate product innovation, strengthen the company’s network of industry partners and grow its customer base. Related Articles – Dealer Funnel Welcomes Dan

Dealer Funnel Welcomes Dan Moore to Board of Directors

Moore’s appointment comes at a time when Dealer Funnel continues to innovate in the automotive sales industry, integrating AI features and offering an extensive array of tools that allow dealerships to communicate more efficiently and effectively with their leads.

Manheim Tapped to Host Digital Private Store for Fusion Auto Finance 

Fusion Auto Finance is now able to consolidate its multiple disparate platforms into a single, seamless experience.

MotorDNA Unveils Insurance Marketplace

Integrating seamlessly into the auto dealerships’ F&I workflow and tech stack, the MotorDNA Insurance Marketplace ensures a streamlined and efficient experience for dealers and consumers. 

Other Posts

Lotlinx Introduces Customized Dealer Performance Reports

The Lotlinx Risk Report helps dealers understand how they compare in the local market and identifies multiple areas of potential risk.

Dealer Alchemist Is Inc. 5000 Honoree for Second Consecutive Year

With a ranking of No. 1055 in 2023, the company has demonstrated a 560% growth over the past three years.

ACERTUS Acquires RCG Logistics

This latest investment will allow ACERTUS to extend its product offerings with salvage and repossession and deliver products and services to additional VIN types, including motorsports and RVs.

UpdatePromise, Infomedia Power Rebranding of Kia My Service

KIA Superservice SLT Powered by UpdatePromise provides a comprehensive suite of features designed to streamline vehicle maintenance and elevate the overall ownership experience.