Executive Spotlight with Don Andres of Auto SCT Consulting & Training

Executive Spotlight with Don Andres of Auto SCT Consulting & Training

Don Andres discusses the challenges of service advisors, the impact of technology, and strategies for managing chaos and improving productivity in dealerships.

In the latest edition of AutoSuccess Magazine’s Executive Spotlight series, Don Andres from Auto SCT Consulting and Training, joins us in the studio.

Don is the author of “Why Auto Service Departments Fail to Grow – The real reasons why & the simple techniques for consistent growth.”

Tune in to the video as Don delves into the challenges faced by service advisors in car dealerships, discussing the stress of their role and the frequent failure of new initiatives in the service drive. He emphasizes the importance of understanding customer needs and maintaining flawless execution to ensure smooth operations. Don highlights how technology, such as tablets, can impact service efficiency and underscores the need for building strong customer relationships for successful upselling.

He also shares strategies for managing chaos in service departments, including proper scheduling and preparation, and explains how a well-organized shop can aid in technician retention. Furthermore, Don provides insights into effective training and management techniques to improve service productivity, stressing the importance of proactive management and creating a structured service environment to enhance profitability and customer satisfaction.

Visit AutoSCTConsulting.com for more information.  

Watch the video above to learn more about this and more! For more Executive Spotlight interviews, click here or subscribe to our YouTube Channel.

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