Former Cox Automotive and LivePerson Executive Joins Impel

Former Cox Automotive and LivePerson Executive Joins Impel

Seasoned automotive executive Skip Dowd joins Impel to continue expansion of the company's global AI partner ecosystem.

Impel, an AI-powered customer lifecycle management company for the automotive industry, announced that Skip Dowd has joined the company as senior director, partnerships. Dowd brings more than thirty years of automotive retail experience to Impel, having previously served in leadership positions at Cox Automotive and Contact At Once! (acquired by LivePerson). Dowd has a history of success in high-growth environments and has successfully scaled software-as-a-service (SaaS) companies, including AutoMart.com (acquired by AutoTrader.com). This announcement comes at a time of rapid expansion for Impel and follows the company’s recently announced partnerships with Audi of America, ACV Auctions and CDK Global.

Skip is a seasoned executive with experience in operations and strategic partnerships for both large-scale and smaller-growth businesses. With a proven track record of bringing innovative products to market and cultivating lasting industry relationships, Dowd is recognized for his deep understanding of dealer, OEM and third-party marketplace dynamics. As Senior Director, Partnerships at Impel, Dowd will lead the continued growth of the company’s partner network with a focus on expanding Impel’s AI technology and integration ecosystem, enhancing the company’s lifecycle management capabilities.

“Nurturing and expanding our global partner ecosystem is essential to maintaining our position as the industry’s leading automotive AI provider for manufacturers and retailers alike,” said Devin Daly, Impel CEO and co-founder. “Impel AI serves as the foundational integration layer that unifies and increases the effectiveness of all existing systems in automotive retail. Working seamlessly with providers and partners around the globe is critical to maximizing the business and operational impact of AI for dealers and OEMs. Skip’s deep industry relationships and his wealth of experience in building mutually beneficial partnerships will be invaluable to our continued global expansion, and I’m thrilled to welcome him to the team!”

Dowd’s experience includes more than eight years as vice president of Global Automotive for Contact At Once! While there, he led the deployment of some of the automotive industry’s first chat and text solutions, building and managing relationships with 6,000 auto dealers, OEMs and third-party marketplaces. Prior to that, Dowd spent more than 18 years in a variety of roles at Cox Automotive, including vice president and group manager where he founded and developed AutoMart.com. After AutoMart’s acquisition by AutoTrader.com, Dowd served as director of new initiatives and market strategies for AutoTrader.com.

“The need for delivering a seamless customer experience while driving greater operational efficiency and productivity has never been greater, and during my time at Contact at Once! I witnessed firsthand the impact that text-based communications can have on dealership results and customer engagement,” said Dowd. “While conversational AI held promise, it wasn’t yet ready for automotive retail applications. However, the AI revolution is now, and it will transform every aspect of the customer journey and the industry’s retail and manufacturing operations.

Dowd added, “With a unified generative conversational AI platform, deep automotive customization and a robust global partner network, Impel is perfectly positioned to lead the transformation of automotive retailing. I couldn’t be more excited to join this outstanding team as they generate outsized business impact for vehicle retailers and OEMs across the globe.”

You May Also Like

Randy Wise Automotive Establishes $50,000 Scholarship

The scholarship fund is established at Northwood University in honor of Randy Wise Automotive Group Founder Randy Wise.

Randy Wise Automotive Group is establishing a $50,000 scholarship fund at Northwood University in honor of its esteemed founder and leader, Randy Wise.  

“We are deeply honored by Randy Wise Automotive Group's generous contribution, which aims to support and inspire the next generation of automotive retail industry leaders by providing critical financial assistance to students enrolled in Northwood’s Automotive Marketing and Management degree program," stated Dr. Matthew Bennett, vice president of strategic alliances and the Center for Automotive and Mobility Studies at Northwood University.

Lithia & Driveway Expands Retail Network in US Southeast Region

These newly acquired stores are projected to generate over $240 million in annualized revenue for Lithia & Driveway.

Orbee Integrates ActivEngage Messaging Data

Integrating messaging data into CDP shopper profiles will help create powerful shopper journey segmentation and personalization.

NADA and Authenticom Introduce NADA Vault

NADA Vault is a secure dealership data syndication platform to syndicate their data among vendors, customers and manufacturers.

CarNow Introduces ‘Conversion+’ for Independent Car Dealers

The new platform facilitates live connections between dealerships and customers, guides the shopping process and drives sales conversion.

Other Posts

Rita Case Tips Her Hat to Holy Cross Health Staff

Hospital staff enjoys lunch sponsored by Rick Case Automotive in celebration of National Nurses Week and National Hospital Week.

NextGear Capital Rolling Out Self-Audit Capability

Using its popular mobile app, NextGear’s new feature enables dealers to complete vehicle audits on their own.

F&I Survey Shows Generational Differences in Research, Shopping

Price, availability and budget remain top of mind for consumers, but convenience in research and selection are growing in importance.

Impel Adds WhatsApp to AI-Powered Platform

Integration enables global auto retailers and OEMs to deliver AI-powered omnichannel experiences, encompassing the messaging platform.