EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced recently that the company earned a Gold Award in the Customer Service Training Team of the Year – External – Financial Services Industries category and a Silver Award in the Business Development Achievement of the Year – Financial Services Industries category at the 14th Annual Stevie Awards for Sales and Customer Service. EFG competed against companies from around the world, such as GoDaddy, Cisco, DHL, IBM and Delta Vacations.
A Gold Award in Customer Service Training Team of the Year – External – Financial Services Industries category highlighting the company’s tailored, multi-tiered training program designed to resolve product knowledge deficiencies, build a more productive, revenue-generating sales process and re-align management goals with overall expectations for a contact center management client. As a result of the training efforts, the contact center realized increased revenue, increased contracts sold and decreased average monthly cancellations.
A Silver Award in Business Development Achievement of the Year – Financial Services Industries category for the company’s efforts in creating a more flexible F&I product development infrastructure, featuring module-based product elements that provide retail automotive dealers and car buying consumers with customized products to fit their individual needs. This approach increased customer satisfaction and retention, product penetration and dealership revenue while delivering growth for EFG.
The Stevie Awards are a feature of the American Business Awards. This marks the sixth year in a row that EFG has won multiple awards for national excellence.
“The value we derive from awards like these comes from the success of our clients,” said John Pappanastos, president and CEO, EFG Companies, during the award ceremony Feb. 28. “EFG strives to deliver the highest level of support, customer service and training for its clients and contract holders. The creative approach of our leaders and account teams drive our success. Delivering the absolute best service to our clients is at the heart of EFG’s mission.”